Privacy Policy

1. Introduction

Match My Move ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our property matching platform.

This policy complies with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Data Controller

Match My Move is the data controller for the personal information you provide to us. You can contact our Data Protection Officer through our platform's contact form for any privacy-related queries.

3. Information We Collect

3.1 Personal Information

We collect information you provide directly to us, including:

• Name, email address, and phone number
• Property search preferences and requirements
• Location data (postcode and preferred areas)
• Financial information (mortgage requirements, buying status)
• Communication preferences and consent settings

3.2 Business Information (Agents)

For estate agents, we additionally collect:

• Business name and incorporation details
• Professional qualifications and certifications
• Business website and contact information
• Areas of operation and specializations
• Payment and subscription information

3.3 Technical Information

• IP address and browser type
• Device information and operating system
• Usage data and platform interactions
• Cookies and similar technologies

4. How We Use Your Information

4.1 Service Provision

• Matching buyers with suitable agents based on location and requirements
• Facilitating communication between buyers and agents
• Sending notifications about property matches and updates
• Processing agent verification and credentialing

4.2 Business Operations

• Processing payments and managing subscriptions
• Providing customer support and technical assistance
• Improving our platform and developing new features
• Analytics and performance monitoring

4.3 Legal Compliance

• Complying with legal obligations and regulatory requirements
• Preventing fraud and ensuring platform security
• Enforcing our Terms and Conditions

5. Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Consent: Where you have given clear consent for specific processing activities
• Contract: To perform our services and fulfill our contractual obligations
• Legal Obligation: To comply with legal and regulatory requirements
• Legitimate Interest: For business operations, security, and service improvement

6. Information Sharing and Disclosure

6.1 Buyer-Agent Matching

When a match is identified, we share relevant buyer information with appropriate agents, including property requirements, contact details, and location preferences. This sharing is essential for our service and is based on your consent.

6.2 Service Providers

We may share information with trusted third-party service providers:

• Stripe for payment processing
• Email service providers for notifications
• Cloud hosting and database services
• Analytics and monitoring tools

6.3 Legal Requirements

We may disclose information if required by law, court order, or regulatory authority, or to protect our rights, property, or safety.

7. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services and maintain your account
• Comply with legal obligations and regulatory requirements
• Resolve disputes and enforce our agreements

Inactive accounts may be deleted after 3 years of inactivity, with 30 days' notice provided via email.

8. Your Rights

Under UK GDPR, you have the following rights:

• Access: Request copies of your personal data
• Rectification: Correct inaccurate or incomplete data
• Erasure: Request deletion of your personal data
• Restriction: Limit how we process your data
• Portability: Receive your data in a structured format
• Objection: Object to processing based on legitimate interests
• Withdraw Consent: Withdraw consent for specific processing activities

To exercise these rights, please contact us through our platform. We will respond within one month of receiving your request.

9. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication measures
• Staff training on data protection

10. International Transfers

Your personal data is primarily processed within the UK. If we transfer data outside the UK, we ensure appropriate safeguards are in place, such as adequacy decisions or Standard Contractual Clauses.

11. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, analyze usage patterns, and provide personalized content. You can manage cookie preferences through your browser settings.

12. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children under 18.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated via email or platform notification. The "Last updated" date at the top of this policy indicates when it was last revised.

14. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us through our platform's contact form or customer support.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data protection rights have been violated.

Match My Move - a trading name of Etel Living Ltd.
Unit 1, The Quays, Burton Waters, Lincoln, LN1 2XG
Company Number: 16704809