Last updated: 16 September 2025
Welcome to Match My Move ("we," "our," or "us"). These Agent Terms and Conditions ("Terms") govern your use of our property matching platform as a registered estate agent seeking to connect with active home buyers in England.
By creating an agent account or subscribing to our services, you agree to be bound by these Terms. If you disagree with any part of these terms, you may not use our service.
Match My Move provides estate agents with:
To use our service, you must be a legitimate estate agent with:
All agents must complete our verification process including:
Account approval is at our sole discretion. We reserve the right to reject applications that do not meet our professional standards or verification requirements.
Agents may purchase premium subscriptions to access enhanced features including increased match priority, expanded geographic coverage, and advanced buyer targeting capabilities.
Subscription fees are charged monthly in advance and are non-refundable except as required by law. Payments are processed securely through Stripe. By providing payment information, you authorize us to charge the applicable fees to your payment method.
Subscriptions may be cancelled at any time through your account settings. Cancellation takes effect at the end of the current billing period. You remain responsible for all charges incurred before cancellation.
We reserve the right to modify subscription pricing with 30 days' advance notice. Existing subscribers will be charged the new rate from their next billing cycle.
Agents must comply with all applicable laws and regulations including:
Agents are expected to maintain high professional standards including prompt communication, accurate property descriptions, fair dealing with buyers, and ethical business practices.
We reserve the right to suspend or terminate agent accounts for violations of these Terms, professional misconduct, fraudulent activity, or failure to maintain required professional standards and insurance.
While we implement measures to ensure buyer authenticity, we cannot guarantee the financial capability or commitment level of matched buyers. Agents should conduct their own qualification processes.
Our matching algorithm considers location, property type, budget, and timing factors. However, not all matches will result in successful transactions, and agents should use professional judgment in pursuing leads.
Buyers may be matched with multiple agents in their area. We do not provide exclusive leads unless specifically indicated in premium subscription features.
The platform, including its design, functionality, matching algorithms, and content, is owned by Match My Move and protected by intellectual property laws. Agents may not:
Match My Move is a platform facilitating connections between buyers and agents. We are not responsible for:
Our total liability to any agent is limited to the subscription fees paid in the 12 months preceding any claim, or £500, whichever is lower.
Either party may terminate the service relationship at any time. Upon termination:
These Terms are governed by English law. Any disputes arising from these Terms or your use of our service shall be subject to the exclusive jurisdiction of the English courts.
We encourage resolution of disputes through direct communication and will make reasonable efforts to resolve issues amicably before formal legal proceedings.
We reserve the right to modify these Terms at any time. Material changes will be communicated to agents via email with at least 30 days' advance notice. Continued use of the service after changes constitutes acceptance of the new Terms.
If you have any questions about these Agent Terms and Conditions, please contact us through our platform's support system or customer service team.
Match My Move - a trading name of Etel Living Ltd.
Unit 1, The Quays, Burton Waters, Lincoln, LN1 2XG
Company Number: 16704809