Buyer Terms and Conditions

1. Introduction

Welcome to Match My Move ("we," "our," or "us"). These Buyer Terms and Conditions ("Terms") govern your use of our property matching platform as a home buyer seeking estate agency services in England.

By creating a buyer account or using our matching service, you agree to be bound by these Terms. If you disagree with any part of these terms, you may not use our service.

2. Service Description for Buyers

Match My Move provides home buyers with:

• Free property search matching with verified estate agents
• Personalized property alerts based on your requirements
• Direct connections with agents in your preferred areas
• Access to agents specializing in your property type and budget
• Email and push notifications for property matches
• Privacy-protected referral system

3. Buyer Account and Registration

3.1 Account Creation

To use our matching services, you must create a buyer account by providing accurate, current, and complete information about your property requirements and contact details.

3.2 Eligibility

Our service is available to genuine home buyers who:

• Are actively seeking to purchase residential property in England
• Provide legitimate contact information
• Are not using the service for commercial data collection
• Consent to being contacted by matched estate agents

3.3 Account Maintenance

You are responsible for maintaining accurate and up-to-date search criteria. Please update your requirements when your circumstances change to ensure relevant matches.

4. Buyer Responsibilities

• Provide accurate and honest property search requirements
• Respond to matched agent communications in good faith
• Update search criteria when your requirements change
• Respect agent time and professional expertise
• Not misuse the platform for data harvesting or commercial purposes
• Inform us if you are no longer actively searching for property
• Maintain confidentiality of any sensitive information shared by agents

5. How Our Matching Service Works

5.1 Matching Process

When you create a property search, our system identifies estate agents in your preferred areas who specialize in your property type and budget range. Matched agents receive your search details and may contact you directly.

5.2 Agent Verification

All agents on our platform undergo verification including business registration checks and professional indemnity insurance confirmation. However, you should still conduct your own due diligence.

5.3 No Guarantees

We cannot guarantee that you will find suitable property or that agents will have inventory matching your exact requirements. Our service facilitates introductions based on the information provided.

6. Free Service for Buyers

Our matching service is completely free for home buyers. We generate revenue through agent subscriptions, ensuring our service remains cost-free for property seekers. You will never be charged for:

• Creating and maintaining your buyer account
• Receiving property matches and agent introductions
• Using our notification services
• Updating your search requirements

7. Data Privacy and Sharing

When we identify a potential match, we share your search requirements and contact details with the relevant agent. This includes:

• Your name and contact information
• Property type, budget, and location preferences
• Timing and urgency of your search
• Any specific requirements you've specified

This sharing is essential for our service and is covered by your consent. For full details, see our Privacy Policy.

8. Communication and Notifications

By using our service, you consent to receive:

• Email notifications about property matches
• Browser push notifications (if enabled)
• Direct contact from matched estate agents
• Service updates and important announcements

You can modify your notification preferences in your account settings at any time.

9. Limitation of Liability

Match My Move is a matching platform that facilitates introductions between buyers and agents. We are not responsible for:

• The quality or accuracy of property information provided by agents
• The professional conduct or services of estate agents
• Property transactions, negotiations, or legal matters
• Any financial losses arising from property purchases
• Disputes between buyers and agents
• Market conditions or property availability

Our liability is limited to the maximum extent permitted by English law.

10. Account Termination

You may delete your account at any time through your account settings. Upon account deletion:

• Your active searches will be removed
• You will stop receiving new matches and notifications
• Your personal data will be handled according to our Privacy Policy
• These Terms remain in effect for any prior use of our service

11. Governing Law

These Terms are governed by English law. Any disputes arising from these Terms or your use of our service shall be subject to the exclusive jurisdiction of the English courts.

12. Changes to Terms

We reserve the right to modify these Terms at any time. Material changes will be communicated to users via email or platform notification. Continued use of the service after changes constitutes acceptance of the new Terms.

13. Contact Information

If you have any questions about these Buyer Terms and Conditions, please contact us through our platform's contact form or customer support.

Match My Move - a trading name of Etel Living Ltd.
Unit 1, The Quays, Burton Waters, Lincoln, LN1 2XG
Company Number: 16704809